Frequently Asked Questions
Everything you need to know about your Black Sheep Wools order.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the UK. International delivery times vary by location but generally arrive within 7-14 business days.
What is your return policy?
We offer a 30-day return policy for unused and unopened items in their original packaging. Please note that digital patterns and opened yarn skeins are non-refundable.
Can I request a specific dye lot for my yarn?
Yes, we always endeavor to pick the same dye lot for all balls of yarn within a single order. If you need a specific lot to match a previous purchase, please contact us before ordering.
Do you offer international shipping?
Absolutely. We ship our high-quality wools and crafting supplies worldwide. Shipping costs are calculated at checkout based on the weight and destination of your parcel.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
How can I track my package?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.