Returns & Exchanges

At Black Sheep Wools, we want you to be completely satisfied with your purchase, which is why we offer a 28-day return policy for items in their original, unused condition. Whether you have changed your mind or received a faulty product, our team is here to ensure a smooth and fair resolution.

Return Process

• 1.
  Initiate Your Return

  Contact our customer service team via email or use our online portal to provide your order number and details of the items you wish to return.

• 2.
  Package Your Items

  Ensure all products are in their original packaging with labels intact, and include a copy of your delivery note or a paper with your order details inside the parcel.

• 3.
  Ship the Parcel

  Send your return via a tracked courier service to our warehouse address; please keep your postage receipt until your refund has been processed.

• 4.
  Refund Processing

  Once our team inspects the returned items, we will issue a refund to your original payment method within 5 to 7 working days.